Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

  1. Log in to your myClubhouse site with an Administrator-level account.

  2. Use the Search tool

    in the toolbar to find the member in question

  3. Click on the member’s name to go to their profile page.

  4. Click on the large blue “Email Login Details” “Administration” button underneath the member’s name

    Image RemovedImage Added

  5. In the Administration section at the bottom of the page, click Send login details:

    Image Added

  6. From the pop-up box, set the number of days and hours before the password reset token (link) will expire (it is not a good idea to allow the link to work for too long, in case it the member’s email account gets hacked some time in the future).

  7. Click OK.

  8. You will receive a success message once the email has been sent.

  9. The member will receive two emails:

    1. One email containing their username.

    2. A second email containing a link to reset their password. This link contains the “token” which is just an unguessable code which will match the user to their account on myClubhouse.

...