Page Comparison

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On each user’s profile page, the groups will be displayed and can be edited on the left hand side. Alternatively, you can change large quantities at once using the “Amend Answers” button on the Forms Manager (Forms > Forms Manager). This attribute can also now be used in Member Lists as a criterion, and would be best used with a second criteria of “Current Member = Yes”. For more help on Member Lists, read this guide here: Member Lists

Current vs Active Members

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Sometimes a member needs to put their membership on hold, but doesn’t want to leave the club completely. Pausing a subscription allows you to do this more easily. Any subscription that is being paid by Direct Debit can be paused. Read this guide for help on Pausing Subscriptions: Pausing Subscriptions

Membership Categories when the user has no DOB

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More information on Membership Categories can be found in this guide: How to Create a New Membership Category

Reminding Members to pay for their renewals

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To see this example and for other help with Member Lists, visit this guide: Member Lists

What do all the sections in Manage Subscriptions mean?

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For individual memberships, such as adult or junior memberships, follow this guide here: How to Create a New Membership Category

For group memberships, such as family or couples memberships, follow this guide here: How to Create a Group Membership Category

What does a Guest Member have access to?

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This guide will also help you understand Entitlements: Access Control in myClubhouse

How to change Membership Category?

Is a member in the wrong membership category, there’s no need to cancel it and make a new one. Navigate to the subscription from Manage Subscriptions or their Profile. Click “''Actions > Edit”, and change the Membership Category to the correct one. The cost will update. Enter a Reason and click “OK”. If there is more to pay, this will be in the member’s basket, if the new Category is less, a refund will have been generated and can be marked off in “Admin > Finance > Pending Refunds” once it has been paid. More information on Refunds and Membership Categories can be read here: Refunds | How to Create a New Membership Category

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