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How to Launch to Your Members

Owned by Joanne Shovelton
Last updated: Jun 20, 2023
2 min read

After setting up myClubhouse for the first time, you will want to tell everyone about it! Not only that, if you have imported your existing members, they will need to know how to log in. Here’s what to do:

Instructions

  1. Go to Email > Auto-generated Email Editor and look for the email with short name “INTRO”. It is in the section called “New Site Publication” which is near the bottom.
    TIP: On a desktop browser, press Ctrl + F to open up a ‘Find’ tool and search for “INTRO”.

  2. Edit this email so that it contains the information/message you want to give to your members. The existing one is a standard template. For example, you may want to remove the section about the Member Directory if this is not a facility you will be offering your members. Also, it is probably worth adding a clear message telling them that they have already been registered on the site and that they just need to login – the most common launch-related problems we have relate to members re-registering themselves.

  3. When you are happy with the email, go to Admin > Launch > New Site Launching Tools.

  4. Scroll down to the “Introductory Message” section. Here you can preview the message and send it to yourself as a test. When happy, hit the red “Send to ALL” button. Each person in the database will receive two emails: one containing your introductory message, telling them their username, and one containing a link for them to set their password. They should hit the password link and enter a new password. They will then be able to sign-in using the button in the top-right.