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Duplicate Users

Owned by Peter Hickson, created
Last updated: Jul 24, 2023 by Joanne Shovelton
3 min read

Sometimes members sign up to your myClubhouse site again rather than sign in to their existing account. This can be after a long absence, for infrequent visitors, or simply just by mistake. The Duplicate Users tool makes it easy to locate these duplicates and deal with them by merging or deleting them.

At the moment, this is a basic tool that matches the first initial and the surname with matches in the database. This can mean that you may get results that do not match. E.g. Albus Dumbledore would be flagged as a possible duplicate of Aberforth Dumbledore.

Instructions

  1. Navigate to Subscriptions > Find Duplicate Members.

  2. Search: You can use search terms and filters to help you narrow down the users. This can be useful if you are looking for a particular person, or within a particular group of people.

  3. Columns: Click Columns to add or remove columns in the table to show the information you need to distinguish between duplicate users. You can also drag to reorder the columns.

  4. View: If you have created a view using a mix of columns and filters that you would like to use again in the future, perhaps as your default, you can save it for later use. Learn more about Views in this guide:

  5. Merge: Click to be taken to the Merge page where you can merge the chosen user with another, choosing which data will be kept from each user. Learn more about merging members in this guide:

  6. Delete: Click to be taken to the Delete page where you can check the data that will be deleted before you delete the user. Learn more about deleting members in this guide: