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Duplicate Users

Owned by Peter Hickson, created
Last updated: May 24, 2024
2 min read

Sometimes members sign up to your myClubhouse site again rather than sign in to their existing account. This can be after a long absence, for infrequent visitors, or simply just by mistake. The Duplicate Users tool makes it easy to locate these duplicates and deal with them by merging or deleting them.

This tool uses fuzzy logic across several different comparisons to attempt to find users who may be duplicates. This can mean that you may get results that do not match. E.g. Parvati Patil is flagged as a possible duplicate of Padma Patil.

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Instructions

  1. Navigate to Subscriptions > Find Duplicate Members.

  2. Each row will consist of all users that might match together. Key bits of information about each member are shown, such as Date of Birth, Username, last login time, registration date, and email address to help you determine which of the duplicates should be kept and which should be merged or deleted.

  3. Merge: Click to be taken to the Merge page where you can merge the chosen user with another, choosing which data will be kept from each user. Learn more about merging members in this guide: How to Merge, Delete or Anonymise Duplicate Users

  4. Delete: Click to be taken to the Delete page where you can check the data that will be deleted before you delete the user. Learn more about deleting members in this guide: How to Merge, Delete or Anonymise Duplicate Users

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