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Diagnosing Sign-Up Issues

Owned by Peter Hickson, created
Last updated: Jun 20, 2023 by Joanne Shovelton
2 min read

Sometimes you have an Event and a Member approaches you and says that they can’t sign up for an Event. While you can always use the Admin Sign-Up function (How to Sign Up For an Event), you may want to work out why. This tool is the easiest way to do that.

Instructions

  1. Navigate to Events > Events Calendar.

  2. Locate the appropriate Event and click it.

  3. Click Cog > Diagnose Sign-up Issues.

  4. Complete the Wizard:

    1. Attendee is Guest: Check if the Attendee you want to investigate is a guest (not a signed up User).

    2. Attendee: If the Attendee is not a guest, enter them here. Start typing their name and select it from the drop-down.

    3. Diagnose: Click to check the Attendee. You need to click this each time you change the Attendee you’re investigating.

    4. Diagnosis: This will show the outcome for the User selected above. If they can’t sign up, the reason will be displayed.

    5. Close: When you have finished, click “Close” to close the wizard and return to the Event page.

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