Sometimes you find you have duplicate members/users on your site. This is sometimes because users who cannot remember their login details decide to re-register instead of asking for help, sometimes it is a genuine mistake and ocassionally a member will register seaprately to attempt to get a new member deal! You do not want duplicate members on your site, but you do not want to lose the data associated with the two user accounts, so you need to perform a merge.
Instructions
- Sign in to your myClubhouse site as a user who has administrator priviledges.
- Go to the Member Directory (by default this is under Information > Member Directory but you may have organised your menus differently). The URL will be <<your.myClubhouse.domain>>/MemberDirectory.
- Type in the Search box to find the member you want to 'remove'. You may also need to select 'All' instead of 'Current Members' to find the account in question:
- Once you have found the user you want to 'remove' click on the blue 'View' button against their entry:
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