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Navigate to the member’s profile page, likely from the Member Directory or site-wide search.
Click “Payment Methods” to jump to the Payment Methods section.
Click “Gocardless: Attach Existing Mandate”. Note: “Gocardless” on the button will be replaced with whatever you have named the GoCardless Payment Method in Admin > Finance > Payment Methods, Plans and Schemes, e.g. “Direct Debit”.
Complete the form:
Customer Reference: The Customer Reference number from the GoCardless customer record.
Mandate Reference: The Mandate Reference number from the GoCardless customer record.
OK: Once happy with the details, click “OK” to continue.
The system will check that the customer exists on GoCardless and will ask you to confirm it is the correct mandate. Click “Yes” if it is correct to save it to the member.
This mandate will now be connected to the member’s profile and they will be able to use it when they go to the basket to pay for items with GoCardless.
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