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If there are multiple Purchases for different members within a Family Group, the Purchases will be grouped under the Lead Family Member, whose payment method will be charged. If you don’t want this to happen, you will need to either temporarily remove the member from the Family Group while you process their payment separately, or use a Member List to restrict the members shown so that the Lead Family Member is not included in the Off-Session Charging list. Learn more about Family Groups in this guide: Family Group Administration.
An example of a way to make use of Off-Session Charging is at the end of the season, at renewal time, if the member does nothing, they will continue to be charged for their membership, and the payment for the next year’s membership will be taken automaticallyAs an example, off-session charging can be used at renewal time to charge members for their next-year memberships, using their existing direct debit mandates, without the members having to do anything.
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If you're going to use Off-Session Charging, you need to make sure that you inform your members properly that you will be charging their saved Payment Methods directly. If you plan to use Off-Session Charging for your Subscription renewals, you can adjust the Auto-generated Emails that are sent out around renewal time informing members that you intend to charge them automatically. |
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