...
In addition, you can raise a ticket by clicking the medical bag icon at the top of your myClubhouse site. In all cases you can track the progress of your ticket on the service desk at https://simmetrics.atlassian.net/servicedesk.
Please note: we cannot deal with requests by email and you cannot create a new Service Desk ticket by email; you must visit the Service Desk to do this.
Support Hours
You are welcome to raise a ticket at any time of the day or night, but please always be mindful of our Support Hours when awaiting a response.
...