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title19. How do I renew from a Group Subscription to individual Subscriptions?

At the end of a season, the members of a Group Subscription may no longer not all want to renew. If enough of them are choosing not to renew, they may no longer qualify for the Group Subscription. Rather than starting from scratch, you can tweak the renewal so that certain individuals within the Group are renewed while the rest, and the Group Subscription itself, expire. To do this you’ll need to:

  1. Navigate to the Group Subscription.

  2. Click Action > Offer Renewal.

  3. For “Group Membership” select “<< No Group Renewal >>”.

  4. Each individual member’s subscription will be placed under “Renewals Not Eligible in Group”. For each one of these:

    1. Make sure “Offer Renewal” is checked next to

    Tycho’s name
    1. the member’s name and previous membership category.

    2. Check the details for

    Tycho’s
    1. the member’s renewal including the Category, dates, and cost.

  5. Make sure “Send Notification Emails” is checked.

  6. Click “OK”.

The new Subscription offer will be sent by email so it can be accepted and paid for.

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