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titleHow do I cancel a Subscription?

Sometimes Membership needs to be cancelled part way through the season for a variety of reasons. It may be for injury, for disciplinary reasons, or simply that someone moved away, all depending on your club and your rules surrounding Membership. Members can request a cancellation, and an Administrator approve it, or an Administrator do it independently.

More information on Cancelling Subscriptions can be found in this guide: How to Cancel a Subscription

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titleHow to change the Renewal Chain of a Subscription?

Sometimes when you renew a Subscription, a new Subscription gets created rather than renewing it from the old one. This can be by mistake, on purpose, or as part of a process of tidying up a mistake. Changing the Renewal Chain allows you to mark the new Subscription as a renewal of the previous one. This can be done in both directions, meaning you can set a Subscription to be a renewal or a predecessor of another one.

This method can also be useful for renewing linked Subscriptions to another family member, especially for things like boat parking spaces.

More information on Cancelling Subscriptions can be found in this guide: Change Renewal Chain

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titleHow do I change the date that GoCardless instalments are taken?

When a member pays for a Subscription by instalments, the payment date is always centred around when the first payment is made. This isn’t always ideal for the member based on their personal finances, so they might want to change their payment date. This can be done by an admin:

  1. Navigate to the Subscription for which you wish to change the Renewal Chain. This can be via a member’s profile, through Subscriptions > Browse Subscriptions, or Subscriptions > Manage Subscriptions.

  2. Click “Action” > “Edit Repeating Payment”.

  3. Scroll down to “Amendments”.

  4. For “Type of Change” select “Dates and Amount”.

  5. Change the “Next Payment Date”.

  6. Click “Apply Changes”.

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