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We have a selection of User Guides in our growing Knowledge Base (kb.myclub.house) here: How-to articles .
If you still need help, all issues should be raised via our Service Desk at https://simmetrics.atlassian.net/servicedeskhelp.myclub.house where you must create your own account (separate from your myClubhouse accounts) and raise a ticket to deal with:
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In addition, you can raise a ticket by clicking the medical bag icon at the top of your myClubhouse site. In all cases you can track the progress of your ticket on the service desk at https://simmetrics.atlassian.net/servicedeskhelp.myclub.house.
Please note: we cannot deal with requests by email and you cannot create a new Service Desk ticket by email; you must visit the Service Desk to do this.
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Please contact us to help you with your site set-up, this is completely free of charge, even during your free trial. We will help you set up your Membership Categories, Forms and Custom Data Fields, Payment Methods etc. We can also import any existing data you may have and help you launch the site to your committee and members (if required). Please just put a request in on our Service Desk (help.myclub.house).
Data Import/Migration
You can perform your own data import by going to your myClubhouse site Admin > Launch > Import Data and following the instructions on screen. If you would like any assistance with this, please do not hesitate to ask.
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As this is the new release, there is little up-to-date documentation as yet, please see our selection of User Guides in our Knowledge Base and (kb.myclub.house) and do not hesitate to contact us if you need any help.
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Once you have imported your membership data, you should check the details of each member for accuracy or ask all club members to check their own details.
To correct any details for a member, use the Member Directory (
Information > Member Directory) to find the member you require and click the ‘Admin’ button next to their name, then ‘Edit’.Check if your imported data has created a current, paid subscription for each current member. If not, use the Subscription Manager to mark all subscriptions for current members as Paid. You need to do this, so that the system will know that they are club members and will grant them access to the member features. If there are too many to do, ask us for help using the Service Desk (help.myclub.house).
If you have not opted for data migration, all club members will have to be added manually. myClubhouse works on the basis that all club members are included in the database with up-to-date subscription details.
Use 'Register for Membership' under the Subscriptions menu to add each member to the database.
Once you have added your members, you can apply roles to those members in a position of responsibility. Go back to Step 5, above, to learn how to add members to roles.
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We welcome feedback. myClubhouse is under constant development and improvement, so if you have an ideas or comments (good or bad), we would love to hear them through the Service Desk (help.myclub.house). If you think of a new feature or simple modification that would be really useful to you, you can request it and we will consider all suggestions. It may be possible for some small modifications to be made in a matter of days, and ideas for new features will be put into the pipeline for approval. Although we strive to fulfil as many requests as possible, please be aware that myClubhouse is an off-the-shelf product (not bespoke) and we must consider all our clients’ diverse needs before agreeing to, or prioritising any changes.
For all feedback, please head over to our Service Desk at https://simmetrics.atlassian.net/servicedeskhelp.myclub.house. You can raise a ticket at any time of the day or night, but please always be mindful of our Support Hours when awaiting a response.
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