{"xsrfToken":"ce5db4aa3d4986a001c93f59ba164050b1be525c_lout","branding":{"id":"1","key":"clubsd","name":"myClubhouse Service Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#1248b3","headerLinkColor":"#ffffff","headerLinkHoverColor":"#205ed6","headerLinkHoverBGColor":"#205ed6","headerBadgeColor":"#205ed6"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e47f27ee-7367-44c1-b171-48d961833c8c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjODZlM2Y5My01OGY2LTQ2MDMtYjQ2ZS1jMjE0NTc5ZDQ0NzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU0N2YyN2VlLTczNjctNDRjMS1iMTcxLTQ4ZDk2MTgzM2M4YyI6WyJyZWFkIl19LCJleHAiOjE3MzUxNDYwOTQsIm5iZiI6MTczNTE0NTQ5NH0.NNL49_F3SswJcAXidca_FJ-Iay4gYw-1j_lAivJD19o&client=c86e3f93-58f6-4603-b46e-c214579d4471&mode=fit","logoId":"e47f27ee-7367-44c1-b171-48d961833c8c","isLogoAvailable":true,"helpCenterTitle":"Welcome to the myClubhouse Help Centre","sharedPortalName":"Help Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-UK":{"localeDisplayName":"English (UK)"},"en-GB":{"helpCenterTitle":"Welcome to the myClubhouse Help Centre","sharedPortalName":"Help Centre","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"clubsd","projectId":10100,"serviceDeskId":1,"name":"myClubhouse Service Desk","description":"<p>Welcome! Please browse our <a href=\"https://simmetrics.atlassian.net/wiki/spaces/CLUBSD/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Knowledge Base </a> for useful help guides before raising a request.</p>\n<p>You will also find step-by-step tutorials available from our <a href=\"https://www.youtube.com/@myclubhouseuk\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">YouTube Channel</a>.</p>\n<p>If your question is not answered there, please raise a myClubhouse Service Desk request from the options provided.</p>\n<p>Whatever type of issue (even if you are a long-standing client) please:</p>\n<ul>\n <li><em>Always</em> include your <b>organisation name</b></li>\n <li><em>Always</em> include your <b>myClubhouse site URL</b></li>\n <li><em>Always</em> include <b>your name</b></li>\n</ul>\n<p><b>Thank you!</b></p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"2","name":"Licensing and billing questions","descriptionHtml":"<p>Help us to help you; even if you are a long-standing client please <em>always</em> include your <b>organisation name</b>, your <b>myClubhouse site URL</b>, <b>your name</b> and <b>your email address</b>. Thank you!</p>","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10533,"iconUrl":"https://simmetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10526,"iconUrl":"https://simmetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[1],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10527,"iconUrl":"https://simmetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[1],"key":""},{"id":"5","name":"Report a bug","descriptionHtml":"<p>Please include the URL/address of the web page where problem occurred. Also, your name, club/organization/site name, the device type and operating system you were using. Describe the problem in detail with steps to reproduce, if possible.</p>","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10539,"iconUrl":"https://simmetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[1],"key":""},{"id":"6","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10505,"iconUrl":"https://simmetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[1],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10672,"iconUrl":"https://simmetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10672","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10530,"iconUrl":"https://simmetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[1],"key":""},{"id":"10","name":"Test Request Type","descriptionHtml":"<p>Optional Request form help and instructions, added by Jo for Test request type here is a link <a href=\"https://www.myclubhouse.co.uk\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">click here</a></p>","callToAction":"Test Request Type","introHtml":"<p>This is an optional Request form description, written by Jo for the Test request type</p>","icon":10712,"iconUrl":"https://simmetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10712","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[2,3,1,4,5,6,8]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4167950c-61c2-3c6b-9438-85ebd93fd695","appLinkName":"Confluence (simmetrics.atlassian.net)","appLinkUrl":"https://simmetrics.atlassian.net/wiki","spaceKey":"CLUBSD","spaceName":"myClubhouse Service Desk","spaceUrl":"https://simmetrics.atlassian.net/wiki/spaces/CLUBSD","isServer":false},"labels":[],"projectKey":"CLUBSD","serviceDeskId":1,"kbLinkDomainURLs":["https://simmetrics.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CLUBSD","userLanguageHeader":"Create an Account!","userLanguageMessageWiki":"<p><em><b><span class=\"error\">[This message is shown to everyone; if you are already logged in, please ignore.]</span></b></em></p>\n<p>It is important that you <a href=\"https://simmetrics.atlassian.net/servicedesk/customer/user/signup?destination=portals\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Create an Account</a> or <a href=\"https://simmetrics.atlassian.net/servicedesk/customer/portal/1/user/login?destination=portal/1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Log In</a> before raising a request, as this allows you receive responses and track the progress of your issue.</p>\n<p><b>If you do not create an account, we will not be able to reply to your issue, as we won't know who you are!</b></p>\n<p>Please browse our <a href=\"https://simmetrics.atlassian.net/wiki/spaces/CLUBSD/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Knowledge Base</a> for useful help guides before raising a request.</p>","defaultLanguageHeader":"Create an Account!","defaultLanguageMessage":"_*[This message is shown to everyone; if you are already logged in, please ignore.]*_\n\nIt is important that you [Create an Account|https://simmetrics.atlassian.net/servicedesk/customer/user/signup?destination=portals] or [Log In|https://simmetrics.atlassian.net/servicedesk/customer/portal/1/user/login?destination=portal/1] before raising a request, as this allows you receive responses and track the progress of your issue.\n\n*If you do not create an account, we will not be able to reply to your issue, as we won't know who you are!*\n\nPlease browse our [Knowledge Base|https://simmetrics.atlassian.net/wiki/spaces/CLUBSD/overview] for useful help guides before raising a request.","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjODZlM2Y5My01OGY2LTQ2MDMtYjQ2ZS1jMjE0NTc5ZDQ0NzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUxNDY2OTQsIm5iZiI6MTczNTE0NTQ5NH0.IQ39mZrVjCyMlbgrVpJQo7VdUuHyeoNeJKlvnMRcVwo","targetCollection":"upload-project-10100","endpointUrl":"https://api.media.atlassian.com","clientId":"c86e3f93-58f6-4603-b46e-c214579d4471","tokenDurationInMins":20}},"reqCreate":{"id":3,"projectId":10100,"form":{"name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","intro":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","instructions":"","icon":10527,"iconUrl":"https://simmetrics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Brief title for your issue","descriptionHtml":"<p>Brief title for your issue</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please give as much detail as possible. If issue relates to specific members/users, please give their names. Include links to specific pages and screenshots where relevant.","descriptionHtml":"<p>Please give as much detail as possible. If issue relates to specific members/users, please give their names. Include links to specific pages and screenshots where relevant.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Components","description":"Affected parts of the system e.g. Events, Subscriptions etc.","descriptionHtml":"<p>Affected parts of the system e.g. Events, Subscriptions etc.</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"11887","label":"Bookings","selected":false,"children":[]},{"value":"11825","label":"CMS (Custom Pages)","selected":false,"children":[]},{"value":"11907","label":"Certifications","selected":false,"children":[]},{"value":"11824","label":"Club Shop","selected":false,"children":[]},{"value":"11892","label":"Competitions","selected":false,"children":[]},{"value":"11822","label":"Email","selected":false,"children":[]},{"value":"11831","label":"Entitlements/Permissions","selected":false,"children":[]},{"value":"11820","label":"Events","selected":false,"children":[]},{"value":"11832","label":"Forms/Questionnaires","selected":false,"children":[]},{"value":"11805","label":"General","selected":false,"children":[]},{"value":"11000","label":"Leagues/Teams","selected":false,"children":[]},{"value":"11830","label":"Member Directory","selected":false,"children":[]},{"value":"11848","label":"Member Lists","selected":false,"children":[]},{"value":"11821","label":"Payments","selected":false,"children":[]},{"value":"11843","label":"Profile Pictures","selected":false,"children":[]},{"value":"11829","label":"Registration","selected":false,"children":[]},{"value":"11828","label":"Security","selected":false,"children":[]},{"value":"11823","label":"Subscriptions","selected":false,"children":[]},{"value":"11845","label":"View Configs","selected":false,"children":[]}]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10701","fieldConfigId":"10801","label":"Club Name","description":"Your club or organisation name","descriptionHtml":"<p>Your club or organisation name</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_10702","fieldConfigId":"10802","label":"Web Page URL","description":"URL for most relevant page on your myClubhouse site","descriptionHtml":"<p>URL for most relevant page on your myClubhouse site</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10703","fieldConfigId":"10803","label":"Your Full Name","description":"","descriptionHtml":"","required":true,"displayed":true,"defaultObject":"","presetValues":[],"defaultObjectAsJson":"\"\""},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10709","fieldConfigId":"10809","label":"Your Email Address","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/3","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/3","calendarParams":{"firstDay":1,"date":"2024-12-25T16:51:34+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4167950c-61c2-3c6b-9438-85ebd93fd695","appLinkName":"Confluence (simmetrics.atlassian.net)","appLinkUrl":"https://simmetrics.atlassian.net/wiki","spaceKey":"CLUBSD","spaceName":"myClubhouse Service Desk","spaceUrl":"https://simmetrics.atlassian.net/wiki/spaces/CLUBSD","isServer":false},"labels":[],"projectKey":"CLUBSD","serviceDeskId":1,"kbLinkDomainURLs":["https://simmetrics.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjODZlM2Y5My01OGY2LTQ2MDMtYjQ2ZS1jMjE0NTc5ZDQ0NzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUxNDY2OTQsIm5iZiI6MTczNTE0NTQ5NH0.IQ39mZrVjCyMlbgrVpJQo7VdUuHyeoNeJKlvnMRcVwo","targetCollection":"upload-project-10100","endpointUrl":"https://api.media.atlassian.com","clientId":"c86e3f93-58f6-4603-b46e-c214579d4471","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}